Fracht Kenya Limited is seeking a highly competent, experienced, and results-oriented professional for the position of Head of Operations based in Mombasa. The successful candidate will be responsible for overseeing, planning, supervising, and coordinating the company’s core operations activities to ensure efficient service delivery, operational excellence, compliance, and customer satisfaction.
Deadline: May 22, 2026 Location: Mombasa, Kenya Apply: careers@ke.fracht.com Subject Line: Head of Operations – Mombasa
About Fracht Kenya
Fracht Group is a globally recognized freight forwarding and logistics company with operations across multiple continents. Fracht Kenya Limited is the local arm of this international group, providing customs brokerage, freight forwarding, shipping, and logistics services across Kenya and the East African region.
Key Responsibilities
Planning, Strategy & Reporting
- Lead the planning, supervision, and monitoring of branch operations activities
- Develop and review operational policies and procedures to enhance efficiency and productivity
- Participate in negotiations with transporters, shipping lines, and CFS operators
- Prepare monthly and quarterly operational performance reports
- Coordinate cargo planning and execution in collaboration with the Branch Manager
Operations Administration & Team Management
- Manage all activities, staff, and facilities related to shipping, customs declaration, transport, and port operations
- Supervise staff performance and ensure timely completion of operational tasks
- Coordinate staff leave schedules, delegation of duties, and operational workforce planning
- Liaise with HR and management on staffing and welfare matters
Financial & Asset Accountability
- Approve and monitor petty cash utilization within operations
- Ensure proper accountability and documentation of operational expenditures
- Oversee invoice verification and coordination with the Finance department
- Ensure operational assets are properly maintained and accounted for
Customs Brokerage & Export Control
- Ensure timely customs declarations, tax arrangements, cargo clearance, and delivery
- Guide the operations team in resolving customs-related issues and queries
- Attend customs meetings and maintain strong stakeholder relationships
- Ensure export cargo is delivered safely and within timelines
Minimum Qualifications
- Bachelor’s Degree in Business Administration, Economics, Social Administration, or a related field
- Post Graduate Diploma in Customs Clearing and Freight Forwarding
- Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint
Experience
- Minimum of 5–10 years’ experience in operations within a reputable logistics company
- Proven experience in team leadership and operational management
Personal Attributes
- Strong leadership and people management skills
- Excellent interpersonal and communication skills
- Ability to manage budgets and multiple operational activities effectively
- Ability to work under pressure and meet strict deadlines
- Strong organizational and problem-solving skills
- High level of integrity and professionalism
How to Apply
Send your CV and cover letter to careers@ke.fracht.com by May 22, 2026. Indicate “Head of Operations – Mombasa” in the subject line of your application.
Fracht Kenya is an equal opportunity employer. Shortlisting will be done on a rolling basis and only shortlisted candidates will be contacted.
