Media and digital careers specialist with experience placing interns and early-career professionals across Kenya’s broadcasting and online media sector | Last updated: April 2026
Standard Group — home to The Standard newspaper, KTN, The Nairobian, Radio Maisha, Spice FM, Beru FM, Digger Classifieds, and Standard Courier Services — is hiring a Customer Support Intern for their Online Digital Department. The deadline is 24 April 2026, and applications go to internship@standardmedia.co.ke. If you’re a recent graduate looking for your first structured exposure to digital customer operations at one of Kenya’s most recognised media brands, this Customer Support Intern Standard Group Kenya 2026 opportunity is exactly that.
About This Role
This internship sits within Standard Group’s Online Digital Department — the team managing their digital platforms, online classifieds (Digger), e-commerce-linked courier services, and digital audience engagement. As a Customer Support Intern, you’ll be the first line of contact between Standard Group’s digital products and their customers, handling multi-channel inquiries and helping the team maintain service quality and response standards.
It’s a practical, fast-paced role in a real commercial media environment — not a coffee-run internship.
Key Responsibilities
- Respond to customer inquiries via digital channels — email, live chat, social media, and support tickets — in a timely and professional manner
- Assist in resolving basic customer issues and escalate complex cases to senior support staff when necessary
- Monitor and manage incoming support requests through CRM or helpdesk systems
- Support the team in troubleshooting common technical or account-related problems experienced by customers
- Track and report recurring customer issues or feedback to help improve products and services
The CRM and helpdesk system exposure is a practical skill that transfers well — experience with tools like Zendesk, Freshdesk, or similar platforms will serve you well beyond this internship regardless of where your career goes.
Required Qualifications
- Diploma or Degree in Business, IT, Communications, or a related field
- Strong written and verbal communication skills — you’ll be representing the Standard Group brand in every customer interaction
- Ability to handle multiple tasks and manage time effectively in a high-volume support environment
- Willingness to learn and adapt in a fast-paced digital environment
- Basic computer literacy — Microsoft Office, email platforms, and internet tools
This is an entry-level internship. You don’t need prior customer support experience, but familiarity with social media platforms, email management, and basic CRM tools will give your application an edge.
What They Offer
Standard Group hasn’t specified a stipend amount in this advertisement. Internship stipends at established Kenyan media organisations at this level typically range from KES 15,000–25,000/month, though this varies. Confirm the compensation structure during your interview. Beyond the stipend, the brand exposure and practical digital customer experience you’ll gain at a multi-platform media group of Standard Group’s scale is genuinely valuable for your CV.
How to Apply
Application email: internship@standardmedia.co.ke Subject line: Customer Support Intern Application — [Your Name] (recommended — specify the role clearly) Deadline: 24 April 2026
Application Deadline
24 April 2026 — this deadline is imminent. Send your application today.
Documents Required
- Updated CV — keep it to one page if you’re a fresh graduate; lead with any digital, communication, or customer-facing experience
- A brief cover letter or introductory email body paragraph stating why you’re interested in Standard Group’s digital operations specifically — generic applications won’t stand out
About Standard Group
Standard Group is one of Kenya’s largest and most diversified media conglomerates. Its portfolio spans print (The Standard, The Nairobian), television (KTN News, KTN Home), radio (Radio Maisha, Spice FM, Beru FM), digital classifieds (Digger), and logistics (Standard Courier Services). The group’s digital department manages a substantial online audience across multiple platforms, making this customer support internship a genuine exposure to multi-channel digital operations at scale. For more, visit standardmedia.co.ke.
