Now Hiring – Front of House Professionals | The Food Library by JIT | Nairobi, Kenya

The Food Library, a venture by JIT, is a distinguished dining establishment in Nairobi seeking to grow its front-of-house team with passionate, experienced, and service-driven hospitality professionals. Three positions are currently open.

Waiter / Waitress

Duties and Responsibilities:

• Welcome guests to their tables and present menus in a professional and friendly manner
• Take food and beverage orders accurately and relay them correctly to the kitchen and bar teams
• Deliver food and drinks to tables promptly, ensuring correct orders reach the correct guests
• Maintain thorough knowledge of the full menu, including daily specials, ingredients, and allergens
• Anticipate guest needs and respond to requests attentively throughout the dining experience
• Upsell menu items, beverages, and desserts where appropriate to enhance the guest experience
• Handle minor guest concerns or complaints calmly and escalate where necessary to the supervisor
• Collaborate with runners, baristas, and kitchen staff to ensure smooth and timely service
• Ensure tables are properly set, cleared, and reset between covers in line with restaurant standards
• Maintain a clean, organised, and presentable work area at all times during service

Hostess

Duties and Responsibilities:

• Serve as the first point of contact for all guests, welcoming them warmly upon arrival
• Manage the reservations system, confirming bookings and coordinating table assignments efficiently
• Handle walk-in guests professionally, managing seating availability and wait times with clarity
• Communicate table status and guest flow updates to the Floor Supervisor and service team in real time
• Escort guests to their tables and introduce them to their assigned waiter
• Monitor the entrance area throughout service, ensuring no guest is left unattended or unacknowledged
• Manage guest departures graciously, thanking them and inviting them to return
• Maintain an organised and up-to-date record of reservations, covers, and special requests
• Coordinate with management on large bookings, VIP guests, and special seating arrangements
• Uphold a polished, professional appearance and a composed demeanour at all times during service

Supervisor

Duties and Responsibilities:

• Oversee the front-of-house team throughout service, ensuring all staff perform to the required standards
• Monitor table coverage, service timelines, and guest satisfaction across the entire dining floor
• Act as the first point of escalation for guest complaints, handling concerns with professionalism and sound judgement
• Brief the service team before each shift on reservations, specials, allergen information, and service expectations
• Provide real-time coaching and guidance to waitstaff and runners during service
• Liaise continuously with the kitchen team to manage order flow, timing, and any service challenges
• Ensure all tables are correctly set, maintained, and reset in line with restaurant standards
• Monitor staff punctuality, presentation, and conduct throughout each shift
• Report any operational issues, staff performance concerns, or recurring service gaps to management
• Support management in training new front-of-house staff and embedding service standards across the team
• Ensure compliance with health, safety, and hygiene protocols throughout the venue at all times

General Requirements – All Positions:

• Prior experience in a reputable restaurant or hospitality environment is required
• Excellent communication and interpersonal skills
• High standard of personal presentation and grooming
• Ability to work under pressure in a fast-paced, high-volume service environment
• A genuine passion for hospitality and guest satisfaction
• Reliable, punctual, and a committed team player

How to Apply

Send your CV and portfolio to: hr@thefoodlibrary.co.ke