Mwananchi Credit is hiring Call Centre Telesales Agents — an outbound sales role focused on converting leads into loan clients and guiding customers through the loan application process. The deadline is 15 May 2026. If you’re a strong communicator with a goal-oriented mindset and some call centre or telesales background, this is a direct opportunity with one of Kenya’s active credit providers.
About This Role
The Call Centre Telesales Agent will handle outbound sales calls on behalf of Mwananchi Credit — reaching out to prospective clients, converting leads, and supporting customers through the loan application journey. This is a target-driven, phone-based sales role requiring persuasion skills, confidence on the phone, and the resilience to maintain performance under pressure.
The role is based in Kenya — confirm the specific duty station (Nairobi or other branches) with Mwananchi Credit at interview stage.
Key Responsibilities
- Make outbound sales calls to prospective and existing customers on behalf of Mwananchi Credit
- Convert leads into active loan clients through persuasive, professional telephone engagement
- Guide customers through the loan application process — explaining products, requirements, and next steps clearly
- Maintain accurate records of calls, outcomes, and follow-up actions
- Meet daily and weekly sales targets consistently
- Represent Mwananchi Credit professionally in all customer interactions
Required Qualifications
Experience
- Telesales or call centre experience — prior background in financial services, credit, or lending is a strong advantage
Skills
- Strong verbal communication skills — clear, confident, and persuasive on the phone
- Persuasion and objection-handling ability — comfort converting hesitant prospects into clients
- Goal-oriented mindset — driven by targets and motivated by performance outcomes
- Basic computer literacy for recording call data and managing customer information
For sales professionals looking to develop their financial services knowledge alongside this role, the Kenya Bankers Association’s training resources and Institute of Bankers in Kenya (IOBK) offer relevant professional development for consumer lending and credit sector careers. Glassdoor Kenya provides useful salary benchmarking for telesales roles in the Kenyan financial services market.
Salary, Contract & Location Details
Compensation
Not disclosed in the listing. Telesales agent roles in Kenya’s credit and financial services sector typically offer a base salary of KES 20,000–40,000 per month plus commission based on loan conversions. Confirm the base, commission structure, and KPIs directly with Mwananchi Credit during the interview process.
How to Apply
Application Deadline
15 May 2026
How to Submit
Send your CV directly to:
📧 customercare@mwananchicredit.com
Use a clear subject line such as “Call Centre Telesales Agent Application – [Your Name]” to make your submission easy to identify. Your CV should highlight any call centre, telesales, or customer-facing sales experience, and note any prior exposure to financial products, loans, or credit services.
About Mwananchi Credit
Mwananchi Credit is a Kenyan credit provider offering loan products to individuals and businesses across Kenya. The company operates through a combination of digital channels and a customer service team — focusing on accessible credit solutions for the Kenyan market. Visit www.mwananchicredit.com for more information about their products and services.
