Salix Data Africa — the Kenyan service arm of the US-based global data and BPO firm — is hiring across three roles in Nairobi in 2026. All positions are full-time contracts with rolling application reviews. The work is real, the expectations are high, and the impact is visible. SALIX stands for Service, Achievement, Leadership, Integrity, and eXpertise — principles that guide how they serve clients and show up for one another every day.
About Salix Data Africa
Founded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, the company delivers Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation services — stepping in when the stakes are high and accuracy cannot be compromised.
SALIX has a global footprint with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India, having worked with over 2,500 of the fastest growing and most successful businesses in their region, including all local Fortune 500 companies.
Role 1: Executive Assistant Operations Lead
Location | Contract | Experience
📍 Nairobi, Kenya — on-site 📄 Full-time contract 🎓 Bachelor’s degree + 5 years EA experience
What the Role Involves
This is a senior-level operational leadership role — not an individual EA position. You’ll build and lead a team of Executive Assistants, develop training systems, manage day-to-day performance, and serve as the key bridge between client expectations and EA delivery quality. If you’ve spent years as a high-performing EA and now want to lead and build a team, this role is designed for that transition.
Key Responsibilities
EA Training & Development
- Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
- Develop practical playbooks, SOPs, and training materials
- Assess readiness and support smooth transition into live client environments
- Continuously improve training based on real delivery insights
Operations & Programme Management
- Oversee day-to-day performance and delivery of EAs
- Track output, identify gaps, and implement improvements quickly
- Standardise tools, workflows, and best practices across the team
- Bring structure and clarity to a fast-moving environment
Client Engagement & Delivery Support
- Support client onboarding to ensure seamless EA integration
- Join client calls where needed to maintain alignment and quality
- Act as escalation point for operational or service-related issues
Team Leadership
- Mentor and guide EAs to maintain high professional standards
- Support performance management and continuous development
- Contribute to hiring and building a strong EA bench
Requirements
- Bachelor’s degree in Business, HR, Communications, Project Management, or similar
- 5+ years of experience supporting senior executives with exposure to high-performance environments
- Proven ability to lead, mentor, or coordinate a team
- Strong organisational and project management skills
- Confidence working with international clients and remote teams
- Excellent written and verbal English communication
What sets candidates apart: Experience building SOPs or operational systems; PMP, PRINCE2, CAP, or similar certifications; exposure to global or distributed teams; coaching or leadership training.
Role 2: Client Relationship Associate
Location | Contract | Experience | Work Hours
📍 Nairobi, Kenya (remote-eligible) 📄 Full-time contract 🎓 Bachelor’s degree, 0–2 years experience 🕐 EST hours: 3:00 PM – 12:00 AM EAT, Monday–Friday including Kenyan public holidays
What the Role Involves
This role is ideal for someone early in their career who is detail-oriented, reliable, and confident communicating with external stakeholders. You’ll gain hands-on exposure to structured operations, client expectations, and global work standards. If you’re the kind of person who notices what others miss and follows through without being chased, you’ll thrive here.
You’ll support compliance operations for an international client — managing vendor portals, chasing documentation, and keeping records airtight.
Key Responsibilities
Vendor Coordination & Communication
- Manage vendor portals to track compliance requirements and updates
- Communicate with vendors via email and phone to request and follow up on documentation
- Handle inbound and outbound calls professionally and confidently
- Maintain clear, timely, and professional communication with external stakeholders
Documentation & Compliance Support
- Review vendor submissions for accuracy and completeness
- Track outstanding requirements and follow up consistently
- Maintain organised, up-to-date records across systems
- Flag missing or non-compliant documentation for escalation
Client Support
- Support day-to-day compliance operations in line with client expectations
- Provide timely updates on progress, issues, and outstanding items
- Escalate risks or delays proactively
Requirements
- Bachelor’s degree in any field
- 0–2 years of experience in administration, operations, or customer-facing roles
- Strong written and verbal communication skills
- Confidence handling phone and email communication professionally
- High attention to detail and strong organisational ability
- Reliable, consistent, and able to manage repetitive tasks with accuracy
Important: This role follows EST working hours (3:00 PM – 12:00 AM EAT, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule. Confirm you can meet these hours before applying.
Role 3: Executive Assistant
Location | Contract | Experience
📍 Nairobi, Kenya — on-site 📄 Full-time contract 🎓 Bachelor’s degree + 1–2 years EA experience
What the Role Involves
Salix Data is seeking a highly competent, exceptionally organised, tech-savvy, and proactive Executive Assistant to join their team. The successful candidate will provide comprehensive administrative support to C-level executives, ensuring optimal operational efficiency and effective time management. Nairobi Convention
Key Responsibilities
- Meticulously manage complex executive calendars and coordinate high-level meetings with internal and external stakeholders
- Orchestrate domestic and international travel arrangements with precision — flights, accommodations, and detailed itineraries
- Craft and edit critical correspondence, presentations, and reports with impeccable accuracy
- Plan and execute meetings, conferences, and events including all logistical and catering requirements
- Serve as primary liaison between executives and employees, clients, and external partners at the highest professional standard
- Exercise utmost discretion in handling confidential and sensitive executive-level communications
- Efficiently manage and prioritise incoming calls, emails, and correspondence
- Implement and maintain robust digital and physical filing systems
- Undertake special projects and ad hoc tasks as assigned by executives
Requirements
- Bachelor’s degree in Business Administration or related field — preferred
- 1–2 years of experience as an Executive Assistant or in a similar C-level support role
- Exceptional verbal and written communication skills
- Strong organisational ability and excellent interpersonal skills
- Proficiency in Microsoft Office Suite — Word, Excel, PowerPoint, Outlook
- Demonstrated ability to handle multiple priorities and adapt to changing environments
- Discretion and integrity in handling confidential information
- Experience with travel arrangements and calendar management
- Familiarity with Nairobi’s business environment and local customs is a plus
For EA professionals looking to benchmark their skills and compensation, LinkedIn Salary data and Glassdoor Kenya provide current market data for executive assistant roles at BPO and international service firms in Nairobi.
How to Apply for All Three Roles
Applications are reviewed on a rolling basis — there is no stated closing date, but positions may be filled before you expect. Apply immediately.
Submit your CV and cover letter through the Salix Data Africa official SmartRecruiters careers portal:
🌐 careers.smartrecruiters.com/SALIXDataAfricaLimited
SALIX DATA is an equal opportunity employer and does not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by law. Only shortlisted candidates will be contacted.
Salix Data does not charge any fee at any stage of the recruitment process.
