HORECA Account & Client Relations Manager at Artcaffè B2B | Nairobi – April 2026

About This Role

You’ll serve as the primary bridge between Artcaffè and its Hotel, Restaurant, and Café clients, managing a portfolio of key HORECA accounts. You’ll work directly alongside the Head of B2B, ensuring seamless execution from order placement to final delivery while identifying growth opportunities within existing accounts.

Key Responsibilities

Client Relationship & Trusted Advisory

• Serve as the primary point of contact for assigned HORECA accounts
• Build long-lasting partnerships by understanding client business challenges
• Collaborate with internal teams to resolve issues swiftly

Project & Order Management

• Support the Head of B2B on larger initiatives while maintaining day-to-day operations
• Coordinate with production, logistics, and procurement to meet client timelines and quality standards

Commercial Operations & Administration

• Maintain meticulous logs of orders and invoices
• Partner with the finance team on reconciliations and credit notes
• Ensure smooth and transparent billing processes for clients

Account Growth & Analysis

• Identify upselling and cross-selling opportunities within your portfolio
• Prepare performance reports and gap analyses using data to drive improved outcomes

Requirements

• Bachelor’s degree in Business or equivalent experience with a proven track record in Account Management, Client Services, or Sales
• Prior experience within the food industry HORECA segment — essential. You must speak the language of chefs, F&B directors, and procurement managers
• Exceptional ability to manage multiple projects simultaneously
• Proactive problem-solving mindset for complex logistical and operational challenges
• An established network within the local HORECA industry is highly preferred

How to Apply

Email: hr@artcaffe.co.ke Subject line: ACBLHM-0426 Include: CV outlining your relevant experience and why you’re the right fit for Artcaffè

Deadline: 30th April 2026