About This Role
The Healthcare Virtual Assistant Remote BrainsHub Kenya 2026 position is designed for someone who understands the healthcare environment and can manage the administrative side of a medical practice or healthcare team without being physically present. You will handle the coordination work that keeps a healthcare operation running smoothly — schedules, patient communication, follow-ups, and records — all from your home setup.
Key Responsibilities
- Manage healthcare provider schedules, appointments, and calendar coordination to ensure no clashes or missed bookings
- Handle incoming and outgoing emails on behalf of the healthcare team, responding promptly and professionally
- Coordinate patient communications including appointment reminders, follow-up messages, and general enquiries
- Maintain accurate and organised patient records and administrative documentation
- Assist with basic medical administration tasks including data entry, referral tracking, and report preparation
- Liaise between patients, clinical staff, and third-party providers to ensure smooth operational flow
- Flag urgent patient matters to the appropriate clinical team member promptly
- Support telehealth appointment logistics where applicable
Required Qualifications and Experience
Essential:
- Prior experience working in a healthcare, medical, or clinical administration environment — hospital, clinic, NHIF-accredited facility, medical NGO, or similar
- Familiarity with medical terminology — ability to understand and accurately handle clinical language in documentation and communication
- Strong written and verbal communication skills in English
- Excellent organisational skills — ability to manage multiple schedules, follow-ups, and tasks simultaneously without dropping details
- Reliable internet connection and a functioning computer or laptop for full-time remote work
Desirable:
- Diploma or degree in Health Records Management, Medical Administration, Nursing, Clinical Medicine, or a related healthcare field
- Experience using electronic health record (EHR) systems, practice management software, or telehealth platforms
- Prior remote work or virtual assistant experience
- Familiarity with NHIF processes, medical billing concepts, or insurance pre-authorisation workflows
Skills and Competencies
- Discretion and confidentiality — patient data and medical records require the highest level of professional handling
- Strong attention to detail — errors in medical administration can have serious consequences
- Calm, patient communication style when dealing with patients who may be stressed or unwell
- Self-motivated and able to manage a full workload independently without daily supervision
- Tech-comfortable — able to quickly learn new scheduling, communication, or records management tools
What BrainsHub Offers
This is a remote consultancy or employment role — specific salary, contract type, and compensation details were not published in the advertisement. Confirm remuneration, working hours, and contract terms directly with BrainsHub at the time of application.
As a UK-based employer, BrainsHub likely offers payment in GBP or USD — both accessible to Kenyan remote workers via platforms such as Wise, PayPal, or direct bank transfer. Confirm payment method at the application stage.
About BrainsHub
BrainsHub (brainshub.co.uk) is a UK-based organisation recruiting remote professionals for healthcare and business support roles. The company sources virtual talent globally, connecting skilled professionals in markets like Kenya with healthcare clients in the UK and internationally. Specific company size and sector focus details were not included in the advertisement — research the organisation directly before applying.
How to Apply
Send your CV by email to: seemab.shahid@brainshub.co.uk
In your email:
- Use a clear subject line — e.g. Application for Healthcare Virtual Assistant — [Your Name]
- Include a brief cover note highlighting your healthcare administration experience and medical terminology knowledge
- Attach your updated CV
