If you are a qualified Health Records & Information Management professional with hands-on SHA experience, Nanyuki Cottage Hospital is hiring a Health Records & Information Management Officer 2026 to join their clinical support team. This is a full-time, on-site position based in Nanyuki, serving one of the most established hospitals in the Mount Kenya region. Apply as soon as possible — the position may close early.
About This Role
This position sits at the heart of the hospital’s clinical and administrative operations. You will be responsible for maintaining the integrity of patient health records across both manual and electronic systems, ensuring that documentation is accurate, complete, and retrievable when needed. Given the hospital’s busy multi-specialty environment, attention to detail and consistency are non-negotiable.
A significant part of this role involves Social Health Authority (SHA) claim processing, verification, and reconciliation — meaning you need to be familiar with how SHA operates and the documentation standards it requires. You will work closely with clinicians, nurses, and administrative staff to close documentation gaps and keep claims moving without delays.
This role suits someone who is comfortable working in a fast-moving healthcare setting, understands the weight of data confidentiality, and takes pride in getting the paperwork right — because accurate records directly affect patient care and hospital revenue.
Key Responsibilities
- Manage and maintain accurate patient health records across both manual and electronic systems
- Ensure proper documentation, filing, and retrieval of medical records in line with hospital standards
- Handle SHA claim processing, verification, and reconciliation end-to-end
- Liaise with clinical and administrative staff to ensure completeness and accuracy of patient data
- Ensure full compliance with data protection, confidentiality, and records management regulations
- Prepare periodic reports on health records status and SHA claims performance
- Assist in internal and external audits related to health records and insurance claims
- Apply ICD-11 coding accurately in the classification and documentation of diagnoses
Required Qualifications and Experience
Essential:
- Diploma or Degree in Health Records and Information Management or a closely related field
- Must be registered with the Kenya Health Records and Information Management Association (KHRIMA) or relevant professional body
- Minimum 3 years of proven experience working in a busy healthcare facility
- Demonstrated, hands-on knowledge of Social Health Authority (SHA) processes
- Proficiency in health information systems and MS Office applications
Desirable:
- Familiarity with ICD-11 disease classification
- Experience working in a multi-specialty or high-volume hospital environment
Skills and Competencies
- Accuracy and thoroughness in medical records documentation and coding
- Working knowledge of SHA claim requirements and reconciliation processes
- Ability to manage both paper-based and electronic health record systems
- Strong organisational skills with ability to handle multiple files and deadlines simultaneously
- High level of personal integrity and commitment to patient data confidentiality
- Clear written and verbal communication when coordinating with clinical teams
What Nanyuki Cottage Hospital Offers
- Stable, full-time permanent position within a growing healthcare institution
- Supportive multidisciplinary team environment
- Competitive salary commensurate with experience
- Opportunity to work in one of Kenya’s most respected not-for-profit hospitals serving the wider Mount Kenya region
About Nanyuki Cottage Hospital
Nanyuki Cottage Hospital is a not-for-profit, multi-specialty healthcare facility located in Nanyuki, Laikipia County, Kenya. With a legacy spanning over 100 years, the hospital has been a cornerstone of healthcare delivery in the greater Mount Kenya region, providing accessible, high-quality, patient-centred care to thousands of patients each year.
The hospital offers a wide range of services including outpatient and inpatient care, diagnostics, surgical services, maternal and child health, and specialised programs. It operates with a skilled multidisciplinary team and modern medical infrastructure, maintaining its position as a trusted community health institution in Central Kenya.
How to Apply
Visit the Nanyuki Cottage Hospital official website or their careers portal to submit your application. Ensure your CV and cover letter are tailored specifically to this role and clearly demonstrate your SHA experience and professional registration status.
