SMEP Microfinance Bank Limited, a dynamic Christian-based bank regulated by the Central Bank of Kenya, is inviting applications from passionate and suitably qualified candidates to fill the position of Business Development Officer across its 34+ outlets countrywide.
Reference: BDO 05/26 Deadline: Tuesday, June 30, 2026 Location: Kenya (Multiple Branches) Reports to: Branch Manager Min. Education: Diploma
About SMEP Microfinance Bank
SMEP Microfinance Bank Limited is a Central Bank of Kenya-regulated, Christian-based microfinance institution with a mission to empower families in Kenya’s underserved communities with impactful financial solutions as they live and proclaim the gospel of Jesus Christ. With over 34 outlets across the country, SMEP serves group and individual customers in both rural and urban communities, providing credit, savings, and financial empowerment solutions.
About the Role
Reporting to the Branch Manager, the Business Development Officer will be responsible for business development through marketing and recruiting of customers, processing and disbursement of loans, and ensuring timely collection of the same to maintain a healthy portfolio and a happy, satisfied customer base.
Key Duties and Responsibilities
- Responsible for marketing of the bank’s products and services
- Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding policies and procedures
- Facilitate recruitment and registration of customers in existing and new groups
- Manage customer relationships for both group and individual customers
- Stimulate client training on SMEP policies, procedures, and basic business skills including loans and business management
- Responsible for customer loan evaluations and processing
- Responsible for maintaining a quality asset portfolio as per the bank’s requirements
- Responsible for preparation and submission of timely daily, weekly, monthly, and quarterly reports as per the bank’s requirements to the respective office holders
- Ensure follow-up of defaulters and collection of arrears
- Responsible for proper record management for all customers
- Ensure customer retention through excellent customer service
Key Qualities, Qualifications & Competencies
- Must be a practising Christian who lives and upholds Christian values, with a passion to serve
- A minimum grade of C+ (plus) in KCSE
- An undergraduate Bachelor’s degree or Diploma in Business-related courses from a recognised institution
- Knowledge in Sales and Marketing, credit risk management, and credit lending, as well as relevant experience in the banking sector, will be an added advantage
- Proficiency in computers is mandatory
- Ability to analyse and interpret financial statements
- Clear understanding of the microfinance/banking industry is an added advantage
- Good interpersonal and communication skills with excellent customer service orientation
- A team player with the drive to improve performance
- Persuasive with strong networking and recognition skills
- Self-driven with the ability to work with minimum supervision
How to Apply
Download the SMEP Employment Application Form, fill it in, and send your completed application to recruitment@smep.co.ke by Tuesday, June 30, 2026.
Subject Line: Business Development Officers – BDO 05/26
Only shortlisted candidates will be contacted. SMEP Microfinance Bank does not charge any fees in the recruitment process.
