Prompt Therapy Solutions is hiring a Remote Clinical Technical Support Specialist — paying $28–$33 USD per hour with up to $12,000 annual bonus potential. This is a non-phone, email-based support role specifically designed for people with clinical rehab therapy backgrounds who want to move into healthcare technology without leaving their clinical expertise behind.
Physical therapists, therapist assistants, and rehab technicians are explicitly welcomed to apply.
About This Role
Prompt is the fastest-growing company in the therapy EMR (Electronic Medical Records) space — building software that helps outpatient rehab organisations treat more patients and deliver better care. As a Clinical Technical Support Specialist, you’ll serve as a Prompt software expert supporting B2B clients via email, triaging support tickets, and contributing to product improvement from the frontlines of the customer experience.
Why Prompt
Prompt’s Client Success Team ranks 40 Net Promoter Score points higher than their nearest competitor — meaning customers genuinely love the product and the support they receive. You’ll be joining a team with an established quality standard, not a startup scrambling to figure it out.
The company takes a deliberate approach to workload — you own your capacity, and smart work is valued over grinding. Benefits include equity potential, flexible PTO, company-paid family and medical leave, and a genuinely unusual perk set (cold plunge, sauna, and fitness credits — yes, really).
Key Responsibilities
- Respond to customer questions and requests via email support using the help desk platform — accurately, efficiently, and with genuine clinical understanding
- Triage incoming tickets and escalate to appropriate internal teams with full supporting context and documentation
- Support engineering ticket creation, review, and prioritisation — your clinical lens helps the product team understand real-world impact
- Develop and maintain deep product knowledge across Prompt’s full software offering
- Promote customer satisfaction by understanding each client’s unique and evolving needs — going beyond resolving tickets to delivering genuine value
- Identify opportunities to improve product and service features based on recurring customer feedback patterns
Required Qualifications
Experience
- Minimum 3+ years of experience in a customer-facing role
- Clinical background required — physical therapist, therapist assistant, rehab technician, or equivalent clinical position in a healthcare environment
Technical Skills
- Highly analytical mindset with superior ability to troubleshoot and test software use cases
- Exceptional written communication skills — this is an email-only support role, written clarity is the core deliverable
- Proactive, self-motivated, and able to learn new software systems quickly and autonomously
Preferred Qualifications (added advantage)
- Prior experience in a startup and/or B2B SaaS technology organisation
- Experience in clinical development, medical billing operations, or healthcare revenue cycle
- Excel proficiency
Salary, Contract & Location Details
Compensation
- $28–$33 USD per hour base pay
- Bonus potential up to $12,000/year for exceptional performance
- Potential equity compensation for outstanding contributors
Full Benefits Package
- Medical, dental, and vision insurance
- Company-paid disability and life insurance
- Company-paid family and medical leave
- 401(k)
- Flexible PTO
- FSA/DCA and commuter benefits
- Discounted pet insurance
- Credits for online fitness classes and gym memberships
- Company-wide sponsored lunches
- Recovery suite at HQ — cold plunge, sauna, and shower
Contract Type
Full-time employment — remote/hybrid environment.
Time Zone Requirements
Not specified. Given the US-based client base, availability overlapping with US Eastern or Pacific business hours is likely required — confirm your expected schedule at interview.
Location Eligibility
USA-based applicants. Prompt is an E-Verify employer — candidates must be legally authorised to work in the United States.
Note: Prompt’s policy prohibits hiring individuals currently employed by Prompt customers without explicit consent from that employer. If you currently work at a Prompt client organisation, confirm this before applying.
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How to Apply
Application Deadline
Not stated — rolling intake. Apply immediately.
How to Submit
Apply through the Prompt Therapy Solutions official careers portal:
🌐 Apply for the Clinical Technical Support Specialist role at Prompt →
Your application should highlight your clinical background clearly — specify your credential type (PT, PTA, rehab tech), years of clinical experience, and any software, EHR, or technical support experience you’ve developed alongside clinical work.
Tips for a Strong Application
Position your clinical experience as a superpower, not a detour. Prompt specifically designed this role for clinicians — the job description says so explicitly. Your ability to understand what a therapist actually needs from their EMR is not just relevant, it’s the primary qualification. Lead with it.
Show your written communication through your application itself. This is an email-only support role. Every word you write in your cover letter and application is a work sample. Clear, structured, error-free writing is the demonstration.
Highlight any EMR or software experience. If you’ve used WebPT, Clinicient, TheraNest, or any EHR system in a clinical setting — name it. Experience navigating complex healthcare software is directly transferable to supporting clients on Prompt.
Quantify your customer-facing experience. “I handled a caseload of 25 patients per day across two clinics” is more compelling than “I have patient-facing experience.” Volume, complexity, and context all matter.
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About Prompt Therapy Solutions
Prompt Therapy Solutions is a healthcare technology company revolutionising rehab therapy through highly automated, modern software. The company serves outpatient rehab organisations — physical therapy, occupational therapy, and speech-language pathology practices — with an EMR and practice management platform that has become the fastest-growing in the therapy space. Prompt’s mission is direct: treat more patients, deliver better care, and turn a paper-heavy industry digital.
