The Nairobi Expressway is hiring 15 Toll Attendants to collect toll fees from motorists, provide customer assistance, and ensure smooth and efficient traffic flow at toll plazas along the Nairobi Expressway.
Deadline: May 20, 2026 Location: Nairobi, Kenya Vacancies: 15 Career Level: Mid Level Gender: Equal Opportunity
About the Role
A Toll Attendant is responsible for collecting toll fees from motorists, providing customer assistance, and ensuring smooth and efficient traffic flow at toll plazas. The role requires excellent customer service skills, accuracy in cash handling, and the ability to work in a fast-paced outdoor environment.
Key Responsibilities
- Collect toll payments via cash, credit/debit cards, and electronic payments from drivers
- Issue receipts and provide correct change when necessary
- Verify electronic toll passes and resolve payment discrepancies
- Maintain accurate records of transactions and reconcile cash drawers at the end of each shift
- Provide directions and basic travel information to motorists
- Report equipment malfunctions, traffic incidents, or suspicious activities to supervisors
- Ensure compliance with company policies, safety regulations, and operational procedures
- Maintain cleanliness and organization of the toll booth area
Required Skills and Experience
- Degree, Diploma, or equivalent academic qualification
- Previous experience in customer service, cashiering, or cash handling preferred
- Professional work experience in computers and accounting preferred
- Basic IT skills and ability to operate computerized toll systems and point-of-sale equipment
- Basic math skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to stand or sit for extended periods and work in various weather conditions
- Aged between 20–35 years old
How to Apply
Applications are to be submitted online through the official Nairobi Expressway careers portal using the link below:
https://nairobiexpressway.ke/careers/job/a0c7cf49-8916-431a-b5c6-7f7ac853c7c5
