Majid Al Futtaim Retail, the leading shopping mall, retail, and entertainment developer and operator in the Middle East, North Africa, and Central Asia, is hiring a Store Manager for its Hypermarket operations in Kenya. This is a senior leadership opportunity to drive retail excellence, people development, and commercial growth within one of the region’s most iconic retail groups.
Job Title: Store Manager | Hypermarket | MAF Retail | Kenya Location: Kenya Job Type: Full-time
About Majid Al Futtaim
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$11 Billion, and operations in 18 countries, the group carries some of the world’s most iconic brands including Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. Majid Al Futtaim believes in making Great Moments for Everyone, Every day.
Role Summary
The Store Manager is responsible for ensuring the flawless execution of all assigned tasks within the store while driving retail operations to maximise sales, profitability, and effective stock management. The role is accountable for delivering a best-in-class customer experience (NPS) and achieving sustainable business growth. Additionally, the Store Manager leads people development initiatives by building strong second-line leadership, effectively managing retail operations, fostering employee engagement, and retaining talent within the store.
Key Responsibilities
- Drive sales performance by maximising revenue opportunities and ensuring smooth and accurate transaction management within the store
- Lead workforce planning by ensuring adequate resource availability to effectively serve customers and manage store traffic flow
- Develop and empower teams through continuous training, skill enhancement, and capability building to meet current and future business challenges
- Foster a safe, engaged, and high-performing work environment by promoting health & safety standards, employee engagement, and talent retention
- Strengthen customer relationships by understanding customer preferences, improving customer experience (NPS), driving retention, and ensuring customer safety
- Ensure flawless execution of all in-store service initiatives including marketing, human capital, digital operations, and customer experience programmes
- Oversee retail operations by managing stock, shrinkage, waste, promotions, order fulfilment, omnichannel operations, store maintenance, sustainability, and operational cost control to support EBITDA growth
- Drive commercial excellence through data-driven decision-making, strong business acumen, competitive market awareness, and effective time management within the store
Requirements
- Bachelor’s degree in Business Administration, Retail Management, Commerce, Marketing, or a related field with relevant retail operations experience preferred
- Strong leadership and people management skills with the ability to coach, motivate, develop, and retain high-performing teams
- Excellent customer service, communication, and interpersonal skills with a strong focus on customer experience and relationship management
- Strong commercial and operational knowledge including sales growth, inventory management, merchandising, shrinkage control, and omnichannel retail operations
- Analytical, problem-solving, and decision-making skills with the ability to interpret business data and drive operational improvements
- Sound understanding of financial management, health & safety standards, compliance, organisational planning, and cost control within a retail environment
What Majid Al Futtaim Offers
- Work in a friendly environment where everyone shares positive vibes and excitement about the future
- Join over 45,000 diverse and talented colleagues, all guided by a strong Leadership Model
- Be part of a company with a 27-year track record as a regional market leader in retail and entertainment
- Opportunity to grow within one of the most iconic retail groups operating across 18 countries
How to Apply
Apply Here – Majid Al Futtaim Store Manager Hypermarket Kenya
