Job Description
First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities and essential job functions include but are not limited to the following:
- Greet and register guests, providing a warm and professional welcome
- Perform check-in and check-out procedures accurately and efficiently
- Handle guest inquiries and requests promptly and courteously
- Manage reservations and room assignments using hotel management software
- Process payments and maintain accurate financial records
- Enrol guests to the ALL loyalty program
- Assist with currency exchange and safety deposit box services
- Collaborate with other departments to ensure guest satisfaction
- Promote hotel services and local attractions to enhance guest experience
- Address and resolve guest complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Assist with night audit duties when assigned to evening shifts
Qualifications
- Diploma in Front Office operations or related field
- Previous experience as a Front Office Agent in a 4/5 star
- Experience in Opera Cloud
- You’re a doer – and even if you do it wrong sometimes, you openly admit it.
- You’re not just bringing your abilities, but also your character
- Excellent customer service skills with a friendly and professional demeanour
- Ability to work efficiently in a fast-paced environment
- Strong attention to detail and organizational skills
- Flexibility to work various shifts, including evenings, weekends, and holidays
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