Front Desk Agent (2) Hospitality at Emerge Egress Consulting

Role Objective

• Our client, a reputable hospitality establishment, is seeking 2 confident, personable, and detail-oriented Front Desk Agents to serve as the first point of contact for guests and visitors.
• The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.

Core Duties and Responsibilities

• Greet and assist guests in a warm and professional manner upon arrival and departure.
• Respond promptly to guest inquiries, concerns, and service requests.
• Handle front office communication including phone calls, emails, and walk-in enquiries.
• Share accurate information regarding hotel amenities, policies, and available services.
• Work closely with housekeeping, security, and other departments to ensure smooth guest experiences.
• Maintain and update reservation details, guest records, and reception documentation.
• Support coordination of meeting spaces and hotel facility bookings.
• Ensure the reception area remains neat, organized, and welcoming at all times.
• Provide administrative and clerical support related to front office functions.
• Assist guests with transport coordination and other logistical arrangements where necessary.
• Adhere to organizational service standards, operational procedures, and hospitality guidelines.
• Carry out any additional assignments delegated by management.

  Job Specifications and Qualifications

• Diploma in Hospitality Management, Front Office Operations, Business Administration, Communication, or a related discipline.
• Competence in Microsoft Office applications.
• Minimum of two (2) years’ experience in a similar role.
• Prior exposure to the hospitality sector will be an added advantage.

Key Competencies

• Excellent interpersonal and communication abilities.
• Strong customer care and guest handling skills.
• Ability to manage multiple responsibilities efficiently in a dynamic environment.
• Good organizational and time-management skills.
• Strong attention to detail.
• Problem-solving and conflict-resolution capabilities.
• Professional appearance and positive attitude.