Front office roles do not stay vacant for long. The right employer notices organisation, communication, and a calm professional presence — and Pemco Agencies is looking for exactly that. Whether you are fresh from college or bringing a few years of experience to the table, this vacancy is worth a careful read.

Here is what you need to know about the role, what they expect, and — most importantly — how to put together an application that actually stands out.

About the Role

As the Secretary / Receptionist at Pemco Agencies, you will be the first point of contact for clients, visitors, and callers — which means your professionalism sets the tone for every interaction the organisation has. This is not a background role. It demands someone who is proactive, detail-oriented, and genuinely good with people.

You will be responsible for keeping the front office running smoothly, supporting the wider team with secretarial duties, and ensuring all correspondence is handled with accuracy and discretion. If you thrive in a structured environment and enjoy keeping things in order, this role is likely a strong match.

Key Responsibilities

Here is what the day-to-day will look like. Review this list carefully against your own experience before applying:

• Effective management of the front office, including welcoming and directing all visitors
• Providing secretarial support to the organisation, including scheduling, correspondence, and documentation
• Assisting with general administrative duties as directed by management
• Managing incoming and outgoing office correspondence with speed and accuracy

Qualifications and Requirements

Pemco Agencies has set a clear minimum bar for this position. Before you apply, confirm you meet the following:

• Diploma in Office Administration or a Diploma in Secretarial Studies (or equivalent certificate)
• Two to three years of proven work experience in a similar front office or secretarial role
• Strong written and verbal communication skills in English
• Confidence with standard office tools and equipment
• High level of professionalism, punctuality, and attention to detail

If your qualifications or experience fall slightly short of these requirements, it is still worth considering whether you can demonstrate transferable skills or complementary strengths in your cover letter.

How to Apply — Step by Step

The application process is straightforward. Follow these steps carefully to ensure your submission is complete and considered:

1. Read through the full job description on this page and confirm that you meet the minimum qualifications and experience requirements.
2. Update your CV to reflect your most recent roles and responsibilities. Tailor it to highlight front office, secretarial, and administrative experience.
3. Prepare a brief, professional cover letter. In two to three short paragraphs, explain who you are, why you are a strong fit, and what you bring to the team.
4. Email your CV and cover letter to vacancy@pemcoagencies.co.ke with a clear subject line such as: Application – Secretary/Receptionist – [Your Full Name].
5. Submit your application before the deadline of 18th April 2026. Late submissions are unlikely to be considered.