EssilorLuxottica — the global powerhouse behind Ray-Ban, Oakley, Varilux, LensCrafters, and Sunglass Hut — is hiring a full-time Remote Customer Service Representative based in Dallas, TX. If you have at least one year of customer service or call center experience, strong communication skills, and the professionalism to represent one of the world’s largest eyewear companies, this Remote Customer Service Representative EssilorLuxottica 2026 role is a strong opportunity with a globally recognised employer. Apply now via the official link below.
About This Role
This position sits within EssilorLuxottica’s Professional Solutions team, which works directly with business clients — optical retailers, eye care professionals, and industry partners — across the United States. As a Customer Service Representative, your primary function is handling inbound calls from new and existing business clients, resolving issues, processing orders, and making sure every client interaction upholds the company’s service standards.
Up to 90 percent of your shift will be spent on inbound phone calls. This is a high-volume, phone-first role — not a hybrid chat or email support position. You need to be someone who communicates with confidence and composure on the phone, even when dealing with frustrated clients or complex order issues.
The role is fully remote but is listed as based in Dallas, TX. Candidates should confirm location eligibility on the official application portal before applying.
Key Responsibilities
- Answer incoming calls from new and existing business clients and process orders accurately and efficiently
- Resolve customer complaints and troubleshoot issues, identifying the best path to resolution for each situation
- Document all customer interactions correctly and track call types in line with company requirements
- Maintain service level standards and consistently uphold EssilorLuxottica’s customer service guidelines
- Own follow-up with customers on order status, shipping updates, and stock availability until issues are fully resolved
- Manage inbound phone calls for up to 90 percent of each assigned shift
- Complete all other duties as assigned by your team supervisor or management
Required Qualifications and Experience
Essential:
- High school diploma or equivalent
- One or more years of experience in customer service, hospitality, or a call center environment
- Excellent telephone etiquette — you communicate with confidence, clarity, and professionalism on every call
- Strong verbal and written communication skills in English
- Demonstrated ability to listen actively and comprehend complex customer issues quickly
- Strong interpersonal skills and a clear team-player orientation
- Ability to stay composed and professional when handling difficult or frustrated customers
- Solid time management — you can prioritise tasks and manage your workload efficiently without supervision
- Proficiency in Microsoft Office — specifically Word and Excel
- Ability to navigate information systems and internet-based tools confidently
Desirable:
- Higher education degree in any field
- Prior experience using SAP
- Previous experience in the optical or eyewear industry with knowledge of Luxottica products and industry terminology
- Bilingual proficiency in Spanish or French — this is a genuine advantage given the company’s client base
Skills and Competencies
- Professional phone presence — your voice and tone put clients at ease and project confidence
- Active listening — you hear what the client is actually saying, not just what you expect them to say
- Problem-solving under pressure — you find resolution paths quickly without escalating unnecessarily
- Accuracy and documentation discipline — every interaction is logged correctly, every time
- Self-management — as a remote employee, you maintain full productivity and professionalism without in-person oversight
- Product adaptability — you learn company systems, products, and processes quickly and apply them consistently
What EssilorLuxottica Offers
- Competitive salary determined by geography, experience, qualifications, and skills
- A competitive bonus and commission plan on top of base pay
- Health care coverage as part of a comprehensive benefits package
- Retirement savings plan
- Paid time off and vacation
- Employee discounts across EssilorLuxottica’s broad portfolio of eyewear and vision care brands — including Ray-Ban, Oakley, Persol, and Oliver Peoples
- The opportunity to work for a global employer with over 200,000 employees across 150 countries
About EssilorLuxottica
EssilorLuxottica is the world’s largest eyewear company, formed through the merger of Essilor and Luxottica in 2018. The company designs, manufactures, and distributes ophthalmic lenses, frames, and sunglasses across more than 150 countries, serving both the professional optical market and end consumers through some of the most recognised brands in the industry.
Its lens portfolio includes Varilux, Crizal, Eyezen, Stellest, and Transitions. Its frame and sunglass brands include Ray-Ban, Oakley, Persol, and Oliver Peoples. Its retail and e-commerce network includes LensCrafters, Sunglass Hut, and Target Optical. With over 200,000 employees globally, EssilorLuxottica is a Fortune 500-level employer with deep roots in both the consumer goods and healthcare sectors.
How to Apply
Apply directly through the EssilorLuxottica official careers portal:
- Visit the official job listing using the link below
- Create or log in to your EssilorLuxottica careers profile
- Submit your application including your updated CV and any required supporting information
- Reference Requisition ID 916747 if prompted during the application process
- Ensure your application clearly highlights your customer service or call center experience and your phone communication skills
Apply Now – Remote Customer Service Representative at EssilorLuxottica
Application Deadline
Apply as soon as possible — this is an active vacancy and may close once the position is filled.
Documents Required
- Updated CV clearly showing customer service or call center experience
- Any additional information requested through the EssilorLuxottica careers portal
