Cossim Ltd is hiring a Customer Service Assistant for immediate deployment in Nairobi. This is an entry-level, full-time role combining customer service, telesales support, and logistics coordination. No deadline is stated — apply immediately.
About This Role
The Customer Service Assistant will handle customer inquiries across multiple channels, support parcel delivery coordination, assist with rider and route management, and maintain accurate customer records — all within a fast-paced logistics and delivery environment.
Key Responsibilities
- Handle customer inquiries via phone, email, and in person
- Resolve customer complaints promptly and professionally
- Support parcel delivery coordination and activation processes
- Assist in route planning and coordination with riders
- Monitor deliveries to ensure efficiency and cost effectiveness
- Maintain accurate customer records and databases
- Support telesales and customer follow-up activities
Requirements
Education
- Diploma or Degree in a business-related field
Skills
- Good communication and interpersonal skills
- Basic computer literacy — Microsoft Office and email handling
- Ability to meet KPIs and work in a fast-paced environment
Added Advantage
- Prior experience in customer service, telesales, or logistics
- Knowledge of parcel delivery operations, route planning, and rider coordination
How to Apply
Send your CV and cover letter to:
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