Financial services recruitment professional with experience placing candidates across Kenya’s microfinance and credit sector | Last updated: April 2026
Platinum Credit Limited is hiring a Credit Support Officer with a focus on USSD and Branch Support. The deadline is close of business, Friday 24 April 2026, and applications go directly to the recruitment team. If you’ve been working in a credit operations, customer support, or digital lending support role in Kenya’s microfinance space, this one is worth your attention.
This Credit Support USSD Platinum Credit Kenya 2026 vacancy was sourced from Platinum Credit’s official communications.
About This Role
The Credit Support (USSD – Branch Support) position sits within Platinum Credit’s credit operations function. USSD-based lending is central to how Platinum Credit delivers fast loans to customers — particularly its Wezesha Express product — and this role supports both the USSD platform operations and branch-level credit processing.
In practical terms, you’ll be the bridge between the digital lending system and branch staff who need first-line support for credit queries, application processing, and platform issues. It’s an operational role with a strong customer-facing dimension.
Key Responsibilities
Platinum Credit hasn’t published a full JD for this role publicly, but based on the Credit Support – USSD Branch Support scope at a microfinance institution of this scale, you can expect to handle:
- Supporting branch staff and customers using the USSD credit application platform
- Processing and monitoring credit applications submitted via USSD channels
- Troubleshooting USSD access issues and escalating system faults to the relevant technical teams
- Performing branch-level credit support tasks — verifications, documentation checks, disbursement follow-ups
- Maintaining accurate credit records and updating client files in the loan management system
- Liaising between branch operations and the head office credit team on pending cases
- Generating daily/weekly credit support reports for branch and management review
Required Qualifications
The flyer doesn’t state minimum qualifications explicitly. For Credit Support roles at Platinum Credit’s level, you’ll typically need:
- Diploma or Degree in Finance, Business Administration, Banking, IT, or a related field
- Prior experience in a microfinance, bank, or digital lending environment — even 1 year makes a difference
- Practical familiarity with USSD systems, mobile money platforms, or loan management software
- Strong attention to detail and ability to work under pressure in a busy branch environment
- Good communication skills — you’ll be dealing with branch staff and customers directly
If you’ve worked with M-Pesa integrations, loan origination systems, or credit scoring tools in a support capacity, lead with that in your CV.
What They Offer
Platinum Credit doesn’t publish salary bands for this grade publicly. Credit support roles at Kenyan microfinance companies at this level typically range from KES 30,000–60,000/month depending on experience and branch location. Platinum Credit has a footprint across all counties in Kenya with over 100 branches Platinumcredit, so location will factor into the package. Use LinkedIn Salary or Glassdoor to benchmark before your interview.
How to Apply
Application email: recruitment@platinumcredit.co.ke Subject line: Credit Support – USSD Branch Support Application | [Your Name] Deadline: Close of business, Friday 24 April 2026
Application Deadline
24 April 2026 (COB) — Platinum Credit interviews on a rolling basis, so apply early.
Documents Required
- Updated CV (highlight any USSD, digital lending, or credit operations experience)
- Cover letter — keep it to one page, focused on relevant experience
- Copies of academic and professional certificates
Only shortlisted candidates will be contacted. Platinum Credit is an equal opportunity employer.
About Platinum Credit Ltd
Platinum Credit Limited is a microfinance company licensed in Kenya under the Company’s Act, founded in 2003 with a vision to provide emergency loans to civil servants, TSC members, and employees of selected companies. Their products include Civil Servant Loans, Logbook Loans, Personal Loans, Asset Finance, Import Duty Finance, and Landlord Loans. Kenyajob The company has grown into a major regional player operating across all counties in Kenya with over 100 branches. Platinumcredit
Their digital lending products — including Wezesha Express via USSD — make this Credit Support role operationally central to their day-to-day business. For more, visit platinumcredit.co.ke or call their customer care line on 0709 900 000.
