Kenya Renewable Energy Association (KEREA) Hiring Digital Platforms IT Officer

Hiring Company: Kenya Renewable Energy Association (KEREA)

Job Requirements

Job Function: It & Operations
Industry: Energy, Utilities & Mining
Sector: Electricity & Utilities
Academics: Bachelors Degree
Experience: 3 Years
Gender Preference: No Preference
Location: Nairobi – Lang’ata
Also Read: Administrator – Eldoret at Kenya Medical Research – KEMRI
Work Type: Full Time Employment
Work Style: Hybrid Work

2. Responsibilities

A. Technical Responsibilities

Also Read: General Clerk Associate Representative at Cigna

Under the guidance of the CEO, the Digital Platforms & IT Officer shall:

Platform & Systems Management

Manage and maintain all KEREA ICT systems, including networks, hardware, software, servers, and backups.
Administer and maintain the USSD, digital marketplace and PAYGO platforms linking financiers, suppliers, installers, and end-users.
Monitor system uptime, troubleshoot issues, and ensure 99% availability across all digital platforms.
Manage integrations, APIs, user accounts, permissions, and platform configurations.
Oversee routine updates, content uploads, plugin management, SEO, and analytics for kerea.org.
Ensure security, accuracy, backups, and integrity of all digital assets and data.

Customer, Installer & Member Management

Coordinate onboarding of customers, installers, suppliers, and financiers onto the digital platform.
Support member onboarding (technical side only) and ensure smooth digital access to member resources.
Manage complaints logging, tracking, analysis, and escalation in collaboration with the Programmes team.
Conduct data verification and quality checks across all digital platforms.

IT Support & Cybersecurity

Provide ICT helpdesk services for the Secretariat—hardware, network, laptop, printer, email, and hosting support.
Maintain Google Workspace, domain management, and user accounts.
Implement cybersecurity policies, ensure data protection compliance, and conduct regular IT audits.
Lead ICT procurement, asset management, vendor supervision, and maintenance schedules.

Innovation & Digital Transformation

Support digital process automation across departments (membership, programs, finance).
Prepare system documentation, manuals, and user guides.
Provide training and capacity-building to staff, members, and project partners on using digital tools.
Work closely with Solar Mkononi, PURE, and all project teams to align digital systems with project delivery targets.

3. Reporting

The Digital Platforms & IT Officer shall:

Prepare periodic analytics dashboards, technical reports, and digital platform performance summaries.
Maintain logs and documentation of updates, backups, cybersecurity checks, and data management activities.
Submit monthly, quarterly, and annual digital operations reports to the CEO.
Perform any other ICT-related duties as assigned by the CEO.

4. Key Performance Indicators (KPIs)

5. Required Qualifications, Competences & Experience

Qualifications

Bachelor’s degree in engineering, IT, computer science, software engineering, information systems, or a related field.
Minimum 3 years’ experience developing web-based systems or digital platforms, preferably in renewable energy, development, digital finance, or SME ecosystems.
Demonstrated experience developing and maintaining IOT solutions, open-source and web-based systems. Experience in bulk SMS and USSD platforms will be an added advantage
Strong understanding of data security, cloud solutions, and API integrations.

Skills & Competencies

6. Timing and Duration of Assignment

This is a full-time position based in Nairobi, operating under a hybrid work arrangement.