Eat N’Go Africa — one of the continent’s leading food and beverage franchise operators — is actively recruiting Customer Service Representatives across Kenya. If you are energetic, people-oriented, and ready to build a career in a globally recognised brand environment, this opportunity deserves your full attention.
About Eat N’Go Africa
Eat N’Go Africa manages internationally recognised quick-service restaurant brands with a significant presence across the African continent. In Kenya, the company has established a strong footprint and a reputation for delivering high-quality customer experiences. This recruitment is part of their continued growth and investment in people who represent their brand values at every customer touchpoint.
The Role
As a Customer Service Representative, you serve as the face of the brand — the first and most memorable point of contact for every customer. The role goes well beyond order-taking. You will be responsible for creating genuine connections, maintaining service standards, and contributing to both customer satisfaction and sales performance.
This is a customer-facing, team-driven position that rewards consistency, professionalism, and a positive attitude. It is well suited to individuals who thrive in dynamic, fast-paced environments.
Key Responsibilities
- Maintain world-class customer service and satisfaction standards at all times
- Prepare and serve quality beverages and food products consistently
- Welcome and build genuine connections with every customer
- Identify customer needs and recommend appropriate products to meet sales goals
- Conduct product demonstrations and offer samples where applicable
- Maintain a clean, safe, and welcoming store environment
- Follow health, safety, and sanitation guidelines across all products and stations
- Adhere to store policies, operational procedures, and cash handling standards
- Support merchandising, stocking, and rotation of products
- Present yourself professionally and communicate clearly with customers and colleagues
Who They Are Looking For
Minimum Qualifications
- KCSE certificate
- Certificate or Diploma in Hospitality or related field (added advantage)
- Previous experience in customer service or hospitality (a plus, not mandatory)
Core Competencies
- Strong communication in English and Kiswahili
- Customer-focused and friendly attitude
- Team player with a positive mindset
- Ability to perform in a fast-paced environment
- Honest, reliable, and responsible
Why a Strong Application Matters
Eat N’Go Kenya receives a significant volume of applications for every open position. Recruiters spend only a short time reviewing each submission, which means your CV and Cover Letter must make an immediate, compelling impression.
The most common reason qualified candidates are passed over is not lack of experience — it is a generic, poorly structured CV or a Cover Letter that fails to speak directly to the role. Your application documents are your first interview. They need to reflect your professionalism, your communication ability, and your understanding of what the employer is looking for.
Get Your CV, Cover Letter, and Portfolio Done Right
We offer professional CV writing, Cover Letter writing, and Portfolio development services tailored specifically for Kenyan job seekers. Whether you are applying for this role or preparing for your next career move, we will help you present yourself as the strongest candidate in the room.
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How to Apply
Prepare a professional CV and a tailored Cover Letter, then submit your complete application to the details below before the deadline.
Application Details
Send your application to:
hr@eatngo-kenya.com
Final Word
The Customer Service Representative role at Eat N’Go Africa is a genuine opportunity to step into a brand-driven career in Kenya’s growing food and hospitality sector. The qualification threshold is accessible, but the competition will be real. What separates the shortlisted candidates from the rest is almost always the quality of their application.
Do not submit a generic CV. Take the time — or get professional help — to craft an application that speaks directly to this role and demonstrates why you are the right person for it.
For professional CV, Cover Letter, and Portfolio writing services, reach out via WhatsApp: https://wa.me/message/YFSZ3WHAXQCEF1
