Responsibilities:
- Handle customer inquiries promptly and professionally through phone, email, and chat channels.
- Provide accurate information about our services, pricing, shipping timelines, and order status.
- Assist customers in tracking their shipments and address any delivery-related concerns.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
- Collaborate with other departments to escalate and resolve complex customer queries.
- Maintain a high level of product and industry knowledge to effectively address customer needs.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
Requirements:
- 1-2 years of experience in customer service.
- Bachelors Degree in a Business related course
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in using customer service software and CRM systems.
- Enjoy The Speed www.speedaf.com
Method of Application
Qualified and motivated candidates are invited to submit their updated CVs to sheila.nanteza@speedaf.com by 13th September 2024. Kindly indicate the position applied for on the subject line of the email and quote your salary expectations. Only shortlisted candidates will be contacted.