Location: Nairobi, Kenya
Application Deadline: 15th August 2025
Industry: Hospitality
Position Type: Full-Time

Are you passionate about providing exceptional guest service and have a strong background in hotel front desk operations? Nairobi Safari Club, operated by Swiss-Belhotel, is hiring a Receptionist/Cashier to join our team and support our mission of delivering a world-class hospitality experience.

Role Summary:

The Receptionist/Cashier is responsible for welcoming and registering hotel guests, delivering outstanding guest service throughout their stay, and ensuring accurate billing upon departure.

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Key Responsibilities:

• Welcome guests professionally and register arrivals per hotel standards.

• Manage guest-room inventory and coordinate with housekeeping for check-ins.

• Program keys, process check-ins and check-outs efficiently.

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• Prepare registration cards and file accordingly.

• Review guest folios for billing accuracy.

• Handle calls, guest inquiries, and provide concierge support.

• Post charges, process payments, and maintain billing compliance.

  

• Promote and upsell hotel services and amenities.

• Coordinate with Bell Desk and handle luggage services.

• Maintain knowledge of hotel policies and safety procedures.

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• Provide guest feedback to improve service delivery.

• Perform additional duties as assigned by supervisors.

Required Skills and Competencies:

• Proficiency in Opera hotel management system is mandatory.

• Strong knowledge of MS Office, especially Word and Excel.

• Excellent customer service and communication skills.

• Self-motivated and a team player.

• High attention to detail and problem-solving capabilities.

  
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• Able to multitask and manage time efficiently.

• Understanding of accounting principles and revenue systems.

Qualifications:

• Diploma or Bachelor’s Degree in Hospitality Management.

• Minimum 1 year of experience in a 4- or 5-star hotel as a receptionist or cashier.

• Prior experience in an international hotel brand is a strong advantage.

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How to Apply:

Submit your cover letter, CV, and supporting documents to:
📧 careersnsb@swiss-belhotel.com
🗓️ Deadline: 15th August 2025

Note: Only shortlisted candidates will be contacted.